Hippie Couture Store


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Frequently Asked Questions

User Agreement
Thanks for visiting and shopping with HippieCouture.com. Please note that by purchasing any products from the sites mentioned you have agreed to the following:

Payments and Security:
HippieCouture.com accepts credit cards through Paypal.
Your credit card information is not stored on our server. Instead, it is stored in your account on Paypal's secure servers. Please visit www.paypal.com for more information about their policies.

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*Please note that items will not ship until payment has cleared. We ship to Paypal confirmed addresses only.

Will you put an item on hold for me?
Yes. If you see an item you would like to put on hold, please email us and we will put the merchandise on hold for 48 hours!

How do you measure the garments?
Please visit our How We Measure Page.

How do I care for my new garment?
Some items may be gently washed by hand in cold water and hung dry, but if you are unsure it is best to have the items professionally dry cleaned. We recommend never putting an item in the dryer. Store your garments in a cool, dry place.

How do I care for my new jewelry?
Using a jewelry polishing cloth is a good method. Also, spraying a small amount of windex or glass cleaner onto a cloth and wiping the jewelry lightly works well. Do not use a brush to scrub, as the rhinestones and other pieces are delicate and may become scratched.

Can the necklaces be shortened?
Most of the necklaces can be shortened upon request. Just send me an email to let me know which necklace you wish to purchase and I will let you know if it is possible. The necklace will be altered after payment is received and shipped a.s.a.p. Please allow an extra 2 to 3 days for alterations.

What is your Return Policy?
Hippie Couture appreciates our customers and we strive to offer the highest quality merchandise and service. All Items are described in detail and we will be happy to answer any questions you may have. Please contact us prior to your purchase. All clothes are listed with measurements, so if you are unsure if an item will fit, please measure yourself or a garment that fits you well to be sure. Also, check the color, size, and quantity of each item in your cart before you checkout to verify your order is as you wanted it. If you are not delighted with your purchase, simply Email Hippie Couture within 5 days for a return authorization number before returning your order.

*All jewelry is final sale, no returns.

Please include in your email:

*Your Full Name 
*Your Order #
*The item you would like to return 
*The reason for return

You may return the unused merchandise in its original condition with all of the tags in tact, within 5 days of delivery. Once we receive your package and the merchandise is found in it's original condition, we will promptly issue a store credit or refund, less shipping, within 7 business days.

 If we receive your merchandise back and it has obviously been worn or damaged in any way, you will not receive a refund or store credit. You must then pay for shipping if you would like the merchandise returned to you.

*Items returned after 5 days of your receiving them are not eligible for refund or store credit.
*Refunds, credits or exchanges take up to 7 days to be processed.
*Unused Merchandise Credits expire after 60 days 

What items are without exception, not returnable? 
*All jewelry and sale items are final. No exceptions.

*Items that have been used, worn, tags removed, or washed are no longer new and are not eligible for return, exchange or refunds.

*Items that smell (from smoke, body odor, etc), or are unclean (with deodorant marks, pet hair, make-up stains, or dirt/dust scuffs, etc.) are not in new condition and are not eligible for return or exchange. Please be sure to remove make-up and/or deodorant prior to trying items on in order to avoid making marks on clothing.

*All items handmade by artists.

What is your exchange policy?

Once we have received your merchandise you will be sent an invoice to cover the shipping cost for the new item. Shipping the item you want an exchange for back to us is your responsibility. We are not responsible for return packages that do not have tracking information attached to it. Please mail your package in a prepaid, insured package with tracking info to the address below.

How do I return an item/order?

Email Hippie Couture for a return authorization number before returning your order.
You can ship your return to our address:
Hippie Couture 341-11 S. College Road
#1012
Wilmington, NC 28403
Please remember to include the order number and your full name on the order.

Shipping Policy

When will my order be shipped?
Domestic: Orders are shipped in 1 to 3 business days and usually take 2 to 3 days to reach their destination, but may take up to 10 business days from the shipped date (excluding holidays).

International: Orders are shipped in 1 to 3 business days and usually take 6-10 business days to reach their destination, but may take up to 21 business days from the shipped date (excluding holidays).

Can I get it any faster?
We offer Over Night / Express Shipping but please email us to make sure we are able to meet your request at that time. You must receive a confirmation email from us to guarantee your request is received. PLEASE NOTE THAT EVEN IF YOU HAVE EXPRESS SHIPPING IT STILL TAKES US UP TO 48 HOURS TO PROCESS YOUR ORDER BEFORE SHIPPING. You are responsible for the costs of express shipments, and they will be added to your order total after confirmation. Rush shipping is not available for international addresses.

Domestic Shipping:
All products are shipped via UPS Ground or USPS Priority Mail with a delivery confirmation tracking number.

Domestic Rates (for US only):

Orders Up to $99.99 Add $7.95
Orders $100.00 and up receive FREE PRIORITY SHIPPING!

International Shipping:
We Ship WORLDWIDE via USPS Priority and Global Priority Mail. All orders include a delivery confirmation tracking number. All orders must be paid in US currency only.

International Rates:

Orders Up to $199.99 Add $17.95
Orders $200.00 and up receive FREE PRIORITY SHIPPING!


International shipments, (including Alaska, Hawaii and Canada) take 1-3 weeks to arrive, depending on their destination. Rush shipping is NOT available for international addresses.

International orders may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country so it’s a good idea to contact your local customs office for further information before ordering from our website. When you order from HippieCouture.com and affiliates, you must comply with all laws and regulations of the country in which you are receiving goods. We are unable to mark packages as "gift", "sample", or anything other than "merchandise" on the applicable customs forms and cannot reduce the value of said package to lessen the taxes and duties levied against the recipient. Sorry but no exceptions will be made to this policy.

International customers who pay via PayPal please note:
If the value of your merchandise is over $250, we are required to ship your package via Global Express Mail to meet PayPal’s requirements for online tracking. This may result in higher VAT fees or customs charges.

Can I cancel my order?
Any order can be cancelled prior to shipment. To ensure that we receive your request prior to shipping, we must receive an email containing your request to cancel the order within 45 minutes after the order is placed. Cancelled orders are subject to a 5% processing fee which will be charged to the credit card that you used to place the order.

Lost Items
We are not responsible for items once they are shipped. We ship to the address that was given with payment, and are not responsible if that address is incorrect. If you have an unstable residence, then we recommend having items sent to an office or another address where you can pick up the package.

Service Refusal
We as a company have the right to refuse service, cancel an order, or refuse an order, to any customer that is threatening, abusive, or for any reason we deem necessary.

Privacy Statement
We will never sell, trade or give away your name, email, address or personal information to any business or third party. Occasionally your email will be used to send promotional materials such as coupons, special offers and other news from Hippie Couture or affiliated companies. You can choose not to receive newsletters by sending a return email with “unsubscribe” in the subject box from the email address where you no longer wish to receive the newsletter.

 

 


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